— INSURANCE CLAIMS ASSISTANCE
We've walked East Texas homeowners through hail and wind claims for years. There are five steps, and we're with you for all of them. Insurance pays what it owes; you pay your deductible and not a dollar more.
THE SHORT VERSION
— THE PROCESS
Most of the work is ours. Your part of each step is one small thing — and we'll tell you exactly what it is.
We inspect everything — roof, attic, gutters, vents, siding — and photograph every bit of storm damage we find. This becomes the evidence file for your claim. If the damage isn't claim-worthy, we tell you that too, and you've lost nothing.
YOUR PART: PICK A TIME. THAT'S IT.
If the damage justifies it, you call your insurance company to open the claim — it has to come from you, the policyholder. We sit with you for the call if you want, and coach you on exactly what to report so the claim starts on the right foot.
YOUR PART: ONE PHONE CALL — WITH US ON HAND.
Your insurer sends an adjuster to assess the damage. We're on the roof with them — walking through our documentation, pointing out what we found, making sure nothing gets missed or undervalued. It's a lot easier to agree on damage when we're both up there looking at it.
YOUR PART: NOTHING. WE'VE GOT THIS ONE.
When your claim summary arrives, we go through it with you, line by line. Here's why we ask to see it: that paperwork lists exactly what your insurer approved and at what price. It's the only way we can catch what they missed — and go back for it. Some homeowners worry this is how they get taken. It's the opposite: it's your money, and reading the scope together is how we make sure you get all of it.
YOUR PART: SHARE THE CLAIM SUMMARY WHEN IT ARRIVES.
We restore your roof with top-tier materials and the same workmanship we'd put on our own house. Then we handle the final invoice and depreciation release with your insurer, so the claim closes clean and you collect everything owed.
YOUR PART: ENJOY THE NEW ROOF.
— THE DEDUCTIBLE, IN PLAIN ENGLISH
Texas law requires homeowners to pay their insurance deductible on property claims. A roofer who offers to "waive" it or hide it in the paperwork is breaking the law, and that money comes back out of your roof somewhere.
Our job is to work the claim so the settlement covers everything it should. Past your deductible, you shouldn't pay anything more unless you choose upgrades your policy doesn't cover.
WHAT YOU PAY
Your deductible — set by your policy
WHAT INSURANCE PAYS
The rest — we make sure of it
RED FLAG
"We'll waive your deductible" = illegal in Texas since 2019. Walk away.
WORTH KNOWING
Class 4 impact-resistant shingles can earn a 20–30% Texas insurance premium discount. If you're replacing anyway, it's worth asking about.
— LEARN FROM OTHERS
A claim filed for damage that doesn't warrant one can still go on your record. Get a free professional inspection first — then file knowing it's worth it.
Policies have filing windows, and small leaks become decking rot. If a storm rolled through, get the roof looked at that week — not next spring.
The adjuster's first estimate often misses items — flashing, decking, code upgrades. Scopes can be supplemented with evidence. That's what step 04 is for.
After a storm, out-of-town crews blanket neighborhoods and disappear when the warranty calls start. Hire local — someone you can find next year.
— QUESTIONS HOMEOWNERS ASK
Your deductible. That's it. Texas law requires you to pay it — and we work the claim with your insurer so the settlement covers everything else. Unless you choose upgrades beyond what your policy owes, you should never pay more than your deductible.
Because the claim scope lists exactly what your insurer approved, item by item, at what price. Reading it together is how we catch anything they missed and supplement the claim. We have nothing to hide — it's your money, and this is how we make sure you get all of it.
No. In Texas, the choice of contractor is entirely yours. Your insurer can suggest a company, but they cannot require one. Pick someone local you trust — and can find next year.
Denied and underpaid claims can be reinspected and supplemented. We review the adjuster's report against our own documentation, photograph what they missed, and go back to your insurer with evidence. Most of the time, that's what gets it paid.
Sometimes it isn't — and we'll tell you. If the damage is minor, a straight repair may be smarter than a claim. That's why the inspection comes first: you decide with real information, not a sales pitch.
Find out for free. We'll tell you if a claim isn't worth filing, too.